FAQs

 

💡 About the Devices

What’s the difference between your devices?
Each device targets specific concerns:

  • The Facial Toning Device uses microcurrent to lift and sculpt

  • The High Frequency Wand targets acne and promotes blood flow

  • The Red Light Mask reduces fine lines and calms inflammation

Visit our Shop by Concern page to find the right fit for your needs.

Are your devices safe for all skin types?
Yes — all our devices are safe for most skin types. However, we recommend doing a patch test or consulting your dermatologist if you have any specific concerns or skin conditions.

Can I use more than one device?
Absolutely. Many customers combine treatments for enhanced results. Just space them out or alternate days to avoid overstimulation.

🚚 Shipping & Delivery

How long does delivery take?
Shipping time depends on your location:

  • UK & EU: 3–5 working days

  • USA & Canada: 5–8 working days

  • Rest of world: 7–14 working days

Do you ship internationally?
Yes! We ship worldwide. Shipping fees may vary depending on your location and order size.

How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with your tracking number.

🔁 Returns & Warranty

Can I return my product?
Yes. We offer a 60-day return window on all eligible items. Your product must be unused or lightly used and returned in its original packaging.

Do your products come with a warranty?
Yes, we offer a 1-year limited warranty on all devices. If your item becomes faulty under normal use, we’ll replace it free of charge.

🧖♀️ Using the Devices

How often should I use my device?
For most devices, we recommend using them 3–5 times per week for optimal results. You can adjust based on your skin’s sensitivity and schedule.

Do I need a conductive gel?
For microcurrent devices, yes — a conductive gel is essential for safe and effective treatment. We sell our own or you can use any water-based gel.

Can I use it while pregnant or breastfeeding?
We advise consulting your healthcare provider before using any electrical skincare device during pregnancy or while breastfeeding.

💬 Still have questions?

Reach out to our support team at
📩 support@Re-vai.com
We’re happy to help!